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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please speak to us in store.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes.

Can I bring my dog?

No we do not allow dogs on site (with the exception of assistance dogs).

Can I purchase a ticket in-store or on the day?

For normal entrance you can usually purchase tickets on site on the day, however this may cost you more. Birthday parties must be booked in advance.

How can I get in contact with you?

Call 07709339490, email info@brimstagemaze.co.uk or message us on our facebook page.